RETURNS & REFUND
Return Policy
At Famlenas, your satisfaction is our priority.
We want you to feel confident when shopping with us. If your purchase does not meet your expectations, we are happy to assist you with a return request.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned with original packaging when possible
- Accompanied by your order information
Return Process
To start a return, please contact our customer support team with:
- Your order number
- A brief description of the issue
- Photos of the item if there is damage or a product concern
Our team will review your request and provide the next steps.
Contact us:
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
We will work with you to find the best solution, including a replacement or other appropriate resolution.
Refunds
Once your return is approved and received, we will process your refund according to the original payment method.
Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Thank you for choosing Famlenas. We appreciate the opportunity to make your shopping experience a positive one.